An online order can be placed 24 hours a day.
Placing an Order
Choose one of the four available ordering methods: securely online, postal mail or by telephone. We accept MasterCard, VISA, and American Express; United Kingdom personal checks, international and domestic money orders drawn on U.K. Funds.
Daytime telephone numbers and contact person's name are required. If you are charging your order to a credit card, state the address, credit card number and it's expiration date. Clearly indicate number, medium, title and size of work.
Please NOTE: Once an order is placed and the customer confirms the order, the order is final.
Prices, Charges and Payments
All prices are in GBP Sterling. All charges must be paid in GBP Sterling. International buyers are responsible for taxes and tarriffs in their country. All international money orders must be drawn from U.K. funds. DB Art Gallery.co.uk reserves the right to change the prices of merchandise sold on this site at any time.
By using our shopping cart system this will automatically put your merchandise order in our state of the art computer systems. This will also allow you to print out your order invoice. Our shopping cart system allows you to choose your payment option.
Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local Customs office. In the interest of customer security, we reserve the right to refuse any orders, which we believe to be fraudulent. All persons attempting to defraud our system will be prosecuted to the fullest extent of the law. All fraudulent attempts into and within our system are logged: IP address, email address and will be given to the authorities.
Descriptive, typographic or photographic errors are subject to correction. We reserve the right to limit quantities ordered.
All Money order and Cheque payments should be made payable to DB Art Gallery.
10-DAY REFUND OR REPLACEMENT
Buy any of our paintings for 10 days. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). It's that simple, no fine print and no hidden clauses.
Defective or Damaged Items
YOU MUST CONTACT DB Art Gallery ONLINE via email within 5 days of receiving a damage item. We will then advise you on the steps that will correct the situation. Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation. Defective items will be replaced if returned within 14 days. Please contact customer service to report defective items via email. Every product you buy from DB Art or any of our brochures must be free of defects or you may return it immediately to DB Art Gallery Online for replacement. To return items to DBG Art Gallery online, we ask that you email us for a Return Merchandise Association Number (RMAN). No returns will be accepted without an RMAN. Do not return any items without contacting DB Art Gallery online via email. We will instruct you on where to send items and give you an RMAN. If you do not contact DB Art Gallery online within 5 days of receiving the damaged item, DB Art Gallery online will not be held liable.
Items returned within the 10-day period will receive a full refund (less shipping charges), but the items must be returned in good condition. If any item is returned to us damaged or in an un-sellable condition, NO REFUND will be given. Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship using UPS or other quality shipper and have insurance on the package. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable. Items not returned in good condition will not recieve a refund.... Items returned in good condition, but without original packaging will be charged a 20% handling fee that will be deducted from any credits issued if the merchandise is not returned in the original packaging.
Please allow 5 working days for the credit to appear on your statement.